> ## Documentation Index
> Fetch the complete documentation index at: https://docs.allsupa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Issues & Investigations: Incident Reporting and Tracking

> Report field incidents in real time with photo evidence, launch structured investigations, and maintain a clear audit trail from report to resolution.

Supa's Issues & Investigations module gives frontline workers a fast, structured way to report incidents from their phone — and gives managers the tools to investigate, resolve, and track every report from a single dashboard. This page covers how to submit an issue, manage an investigation, and use the audit history for compliance reporting.

## Key capabilities

<AccordionGroup>
  <Accordion title="Configurable issue types">
    Define issue categories that match your operations: safety incidents, equipment failures, hygiene violations, customer complaints, or anything else. Admins configure issue types in the dashboard settings.
  </Accordion>

  <Accordion title="Photo and video evidence">
    Workers attach photo or video evidence at the moment of reporting, captured directly from the phone camera. Time-stamped evidence is stored with the issue record and cannot be altered after submission.
  </Accordion>

  <Accordion title="Severity levels">
    Classify every issue as **Low**, **Medium**, **High**, or **Critical**. Severity determines which managers are notified and how quickly the issue must be resolved.
  </Accordion>

  <Accordion title="Auto-notifications">
    Managers receive an instant push notification when an issue is reported at their location. Critical issues also trigger email notifications to ensure no one misses an urgent report.
  </Accordion>

  <Accordion title="Investigation workflow">
    Assign an investigator, set a resolution deadline, and track findings inside the issue record. Investigators add notes and additional evidence as the investigation progresses.
  </Accordion>

  <Accordion title="Resolution tracking">
    Mark an issue as resolved with a written resolution note and documentation of the corrective action taken. The record is locked after resolution and stored in your audit history.
  </Accordion>

  <Accordion title="Full audit trail">
    Every issue carries a complete, immutable log: who reported it, when, from what location, who investigated, what findings were added, and when and how it was resolved.
  </Accordion>

  <Accordion title="Analytics">
    Track issue frequency by type, location, severity, and time period. Identify recurring problems across your network before they escalate.
  </Accordion>
</AccordionGroup>

## Reporting an issue

<Steps>
  <Step title="Open the Supa mobile app">
    Launch Supa on your iOS or Android device.
  </Step>

  <Step title="Tap Report Issue">
    Tap the **Report Issue** button on the home screen or in the main menu.
  </Step>

  <Step title="Select the issue type and severity">
    Choose the category that best describes the incident and set the severity level.
  </Step>

  <Step title="Add a description and evidence">
    Write a brief description and attach photos or video from the camera. Add as much detail as you can at the time of the incident.
  </Step>

  <Step title="Submit">
    Tap **Submit**. Your manager receives an instant notification with the full report.
  </Step>
</Steps>

## Managing an investigation

<Steps>
  <Step title="Open the issue in the dashboard">
    Log in to the Supa web dashboard and navigate to **Issues**. Select the issue you want to investigate.
  </Step>

  <Step title="Start the investigation">
    Click **Start Investigation** and assign an investigator from your team. Set a resolution deadline.
  </Step>

  <Step title="Add findings">
    The investigator logs findings, attaches additional evidence, and updates the investigation notes as they gather information.
  </Step>

  <Step title="Resolve the issue">
    Once the investigation is complete, click **Resolve** and document the corrective action taken. Include any supporting evidence or sign-offs.
  </Step>

  <Step title="Review the audit record">
    The completed issue — including the full timeline from report to resolution — is stored in your searchable audit history.
  </Step>
</Steps>

<Tip>
  Issues flagged in checklists through failed answers can automatically create an issue report, pre-filled with the question, evidence photo, and location. This connects your compliance workflow directly to your incident management process.
</Tip>

<Note>
  Audit trail records are read-only after an issue is resolved. This protects the integrity of your compliance documentation and prevents post-hoc edits.
</Note>