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Supa includes purpose-built team chat designed for operational teams — not general-purpose messaging. Because chat lives inside the same platform as your checklists, tasks, and announcements, your team stays in one place instead of switching between apps. This page covers how to use direct messages, group channels, and best practices for keeping field and office teams aligned.

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Key capabilities

  • Direct messages between any two team members
  • Group channels organized by location, department, or role
  • Message reactions and threaded replies to keep conversations organized
  • Read receipts so you know when a message has been seen
  • Message history search to find past decisions and information quickly

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Creating a channel

1

Open Chat

Go to Chat in the Supa app or web dashboard.
2

Start a new channel

Click or tap New Channel.
3

Name and configure the channel

Give the channel a clear name (e.g., “Store #12 — Ops” or “Kitchen Team”). Add the members who should be part of it.
4

Set visibility

Choose Private to limit the channel to invited members, or Open to allow all members at the assigned location to join.
5

Start messaging

Send your first message. All members receive a notification that the channel is ready.

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Example use case

Store managers at a retail chain use a location-specific channel to share end-of-day photo reports: cleaned workstations, stocked shelves, closed registers. HQ reviews the photos each morning and replies with feedback or flags anything that needs follow-up as a task — all without leaving Supa.
Name channels consistently across locations (e.g., “Hanoi — Ops”, “HCMC — Ops”) so managers overseeing multiple sites can navigate quickly.
Chat messages are retained and searchable. Use the search bar in the Chat module to find any message, decision, or file shared in the past.